Shipping policy

As an artisanal, made-to-order studio, every selection is handcrafted fresh to fulfill your exact reservation. We require a 1 to 2-week processing window to meticulously prepare, bake, and condition your order for transit, plus additional expedited shipping times. Please note: delivery windows are determined based on the date of order fulfillment and packaging, not the date of initial order placement.

To ensure absolute clinical purity and maximum freshness, our micro-batches are baked to order and shipped out exclusively on Mondays, Tuesdays, Wednesdays, and Thursdays via expedited transit. Any orders placed after our strict 12:00 PM PST cut-off window on Thursdays will automatically roll over into the following week's master baking and shipping calendar cycle.

Delivery & Courier Disclaimers
All orders are securely dispatched via premium third-party shipping couriers once fulfillment is complete. We unfortunately cannot guarantee an exact arrival hour for any transit route. While we hand-pack every single box with meticulous structural care to protect our delicate textures, Chipper & Cheeky is not responsible for transit delays, mechanical carrier exceptions, or rough handling caused by third-party shipping couriers (such as UPS, FedEx, or USPS). Due to courier regulations, we cannot offer refunds for delivery delays caused by extreme weather conditions, or incorrect and incomplete shipping details.

Due to the highly perishable, artisanal nature of our baked collections, all shipping sales are final. It is the customer's absolute responsibility to ensure the shipping address provided at checkout is 100% accurate and secure. We cannot issue refunds, replacements, or reroute packages for addresses entered incorrectly, or for boxes left unattended in elements like direct sunlight or heat post-delivery.

We package our creations with immense care, and your ultimate satisfaction is of great importance to our studio. If you are unhappy with the condition of an item you received due to severe carrier negligence, please contact our team within 24 hours of delivery at chipper@chipperandcheeky.com with high-resolution photographic proof so that we may file a claim and work with you to resolve the issue to your full satisfaction.