Refund policy

Refund & Cancellation Policy
All Orders Are Final

Due to the meticulous, made-to-order preparation and highly perishable nature of our artisanal baked collections, all transactions are final.
Cancellations & Order Modifications

To receive a full refund for an order, you must submit a formal cancellation request no less than 7 business days before your scheduled in-person delivery, statewide shipping date, or local pickup window. To initiate a cancellation, please contact our studio immediately at chipper@chipperandcheeky.com.
We are deeply committed to allocating dedicated kitchen hours and sourcing premium ingredients for your specific order. Therefore, we cannot issue partial or full refunds, credits, or adjustments for cancellations or modification requests made less than 7 business days prior to your fulfillment date.
Wedding & Custom Event Commissions

Please note that custom multi-tiered wedding cakes, corporate event designs, and large-scale studio commissions do not fall under our standard 7-day cancellation window. Due to the high-ticket nature of these bespoke bookings, the months of calendar exclusivity reserved for your date, and the meticulous design planning involved, all wedding and event commissions are governed strictly by the terms, retainer rules, and milestone schedules outlined in your separate, legally binding Bespoke Studio Contract.
Retainers and booking deposits for custom wedding canvases are strictly non-refundable and non-transferable, as they lock your date onto our master studio calendar and prevent other couples from booking that time slot. Please refer directly to your physical contract document or contact your dedicated studio designer at chipper@chipperandcheeky.com for any questions regarding your wedding commission timeline.
Damages & Structural Issues
  • Statewide Shipping Orders: Please note that delicate pastries may shift slightly within their custom structural packaging during transit. While we hand-pack every box with immense care, Chipper & Cheeky does not assume liability for transit delays or items damaged by third-party couriers. Please exercise gentle care when unboxing your parcel upon delivery.
  • Local Pickup & In-Person Delivery: For custom items delivered in-person or collected via local pickup, our team will verify the pristine condition of your pastry canvas at the time of handover. We do not accept responsibility for any structural damage, dropping, or temperature mishandling once the order has been successfully delivered or collected.
Non-Returnable Items & Exchanges
Given the strict health, sanitation, and perishable conditions of our dedicated gluten-free facility, we absolutely cannot accept physical returns or exchanges on any food products, custom-personalized orders, sale items, or digital gift cards.
If you wish to change your selection, the most seamless path is to cancel your existing order within the adequate time frame (at least 7 business days prior to fulfillment) and place a separate purchase for your new selection once your cancellation is processed.
Refund Processing Timeline
We will review your cancellation request within 24 hours of receipt and notify you via email regarding your refund approval status. Once approved, your refund will be automatically processed back to your original payment method within 10 business days. Please note that individual banking institutions or credit card companies may require additional processing cycles to officially post the transaction to your statement.
If more than 15 business days have passed since our studio approved your cancellation and you have not received your funds, please reach out to us at chipper@chipperandcheeky.com so we may track the transaction for you.